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Jun 1
"Can't get your small business listed? Start your own list!"

What will you do to position your business at the top of the competitive heap?What I'm about to describe to you is an actual example of the creativity and ingenuity of a small business owner.  I am changing the names of both the owner and his niche because I am quite sure the owner wouldn't want me divulging this information about him or his business.

Nevertheless, this is a true story and one that you may or may not want to use as the basis of your own similar effort to get your business known and to drive more traffic to your web site.

Who wouldn't want to follow this example if it helped to promote your small business?  I'm sure there are some that might feel what this entrepreneur did was wrong.  That he stretched the ethical boundaries of honest business practice.  That he mislead his prospects and skewed the results of his own survey.  Of that claim, you will have to be the judge.

Here are the details.

Let's call the owner Frank.  Frank writes a business blog about coin collecting - U.S. coins.  He also deals in selling and trading coins and has written several ebooks and reports that he sells on how to locate, value, protect and profit from (selling and trading) vintage coins.

Frank has a solo business and it is solely conducted online.  He blogs about relevant coin collecting, trading, and investing tips and topics.  He has struggled to gain credibility in his niche and he gets a very small amount of daily traffic to his blog and his business.

Frank reasoned that if he could get his business site listed with the top and best coin sites online, he could dramatically increase his audience and eventually begin converting many of them into customers of his business.

But Frank had trouble getting listed in the online directories in his niche.  No one knew who he was, and no one had ever dealt with his business so he wasn't going to get any publicity or notoriety being so new in the field.

Frank knew he needed to do something drastic if he wanted his business to survive so he took matters into his own hands and decided to start his own U.S. coin business directory.  He set up a web site that was not associated with his own business site (rightfully knowing that people would suspect his directory was biased if he were the owner of it as well as a business owner that was also listed in the directory.)

Frank did some research and came up with a list of about 15 well known coin companies who were his immediate competitors.  Most were listed high in the search engine results (like Google, Yahoo, MSN, etc.) for his top keywords in this niche.

Frank then set up a rating service for the companies listed in the directory with some special software.  He wanted to find which businesses were highly rated by customers in the niche and he wanted to position his business among them.  Then he asked (at his blog and business web site) for his readers to go to this directory site and vote for his business - he asked them to give his business a very positive recommendation if they felt he deserved it and if they liked his business.

Frank did some pay per click advertising of the directory site and soon began getting more and more traffic and a good number of ratings for many of the sites in the directory.  He asked his viewers to also suggest any other sites worthy of mention to be included in the directory.

After a few months, Frank began listing the results of his directory's rating system; of course, his name was never associated with the directory other than the fact that his business was one of the directory listings.

As it turned out, Frank's coin business ended up as the 4th highest rated business on the Internet.  Frank didn't fudge the results; that was his actual placement on the directory list.  Over the coming year and half his business grew and grew and eventually became the full time operation he had hoped for.  He credited most of his success due to his directory ranking.

Obviously, Frank benefited from being on this "objective" directory of top Internet sites in his niche.  He benefited by being listed among the other top niche sites.  He placed his business in that position.  It wasn't until he implemented this idea that his business began to get the credibility and notice (traffic) that he wanted.

So let me ask you?  Would you try this same strategy?  Do you feel Frank was honest and forthright in his method of promoting his own business?  Does it matter?  Frank would tell you that he never did lie to anyone - that the directory rankings were based on the actual results of visitor voting.  He would also say that every business owner listed in the directory had the same opportunity to send friends and customers to the site to vote.

What do you think?

Steve Browne, Lone Wolf Tracks author Post#324

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2 Comments/Trackbacks




Steve, I have to admit, I'm torn on this one. Knowing that "Frank" didn't skew his results and truly maintained an objective listing (and earned his spot on it) makes me think he acted ethically. Besides the fact that this is an incredibly smart tactic. It doesn't come across as "sleazy" to me per se, but I do feel that some customers wouldn't believe the assertion that the numbers weren't played with. Basically, my fear is that something like this would become a PR nightmare, even if the business owner had truly done nothing wrong.
On the flip side, the idea itself makes perfect sense to me, and is, frankly (no pun intended) a lot more effective than press releases, which are frequently used to build up exposure for a business. Most people who tout press releases explain that the mark of a good one is that it will appear newsworthy...and that it's okay for business owners to "make their own news". Just saw this recently with a top ten business blogs list. Had I had the idea to write the release I read and linked to, I would have written it differently...sheerly for the objectivity factor.

"Frank" has a brilliant idea and it served his purpose. Hopefully his customers would agree!

Hi Mel:

Thank you for the comment. I've been out of town and away from the computer or I would have posted this comment sooner.

Anyway, I am not sure if what Frank did was totally ethical - I suppose that depends upon his own perception and intent - whether it was to deceive intentionally or simply introduce the folks in his niche to his new business.

But you are right, this was a clever tactic and one that others could model in their own niche. Ultimately, the customer is the judge of Frank's action. If they go to his site and buy his product, it would seem that he accomplished what he set out to do: not necessarily to deceive but to push prospects toward his service (which apparently) many were willing to do.

The place where I get hung up is with the fact that Frank never disclosed that the rating site was designed by him, and operated by him, for the purpose of promoting (in a round about way) his own business - not as an objective, unbiased rating service which, to me, is the real value and benefit of having actual ratings.

I suppose we all have to decide the ethics of the situation for ourselves as we all come from unique moral and ethical perspectives.

But like you intimated, you can't knock the creativity and results of this strategy.

Thanks for commenting . . .

Steve

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